Product Support

For J&F replacement parts, such as safety release cables, power units, cable sheaves, cable rollers, etc., you may get in touch with us directly via the live chat button on the right, the support contact form on the bottom right or by calling customer support at +86-10-52478890/1/2/3. Please be as descriptive as possible and we will address your part request as soon as possible.

Update: Support for out-of-production J&F equipment is coming soon! We are also currently in the process of automating our J&F parts system, so you'll be able to order lift parts online. Until then, just get in touch with us through one of the methods displayed on the right, and a J&F representative will be happy to assist you. We appreciate your patience!

Warranty

Click here to fill out a warranty service form.